Terms of Service

1.1 Binding Agreement. By accessing, browsing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

1.2 Eligibility. You represent and warrant that you are at least eighteen (18) years of age and have the legal capacity to enter into these Terms. If you are accessing the Service on behalf of a legal entity (corporation, partnership, limited liability company, or other organization), you represent and warrant that you have the authority to bind such entity to these Terms, and the terms "you" and "your" shall refer to such entity.

1.3 Compliance with Laws. You agree to use the Service in compliance with all applicable federal, state, and local laws and regulations, including but not limited to those of the State of Indiana and the United States of America.

1.4 Electronic Agreement. You consent to entering into these Terms electronically and acknowledge that your electronic acceptance constitutes a valid and binding agreement equivalent to a handwritten signature under the Indiana Uniform Electronic Transactions Act (Ind. Code 26-2-8).

2.1 Account Creation. To access certain features of the Service, you must create an account by providing accurate, current, and complete registration information as prompted by the registration form. You agree to promptly update your registration information to keep it accurate, current, and complete.

2.2 Account Security. You are solely responsible for maintaining the confidentiality of your account credentials, including your password and API keys. You agree to immediately notify us at support@solacesentry.com of any unauthorized use of your account or any other breach of security. We shall not be liable for any loss or damage arising from your failure to protect your account credentials.

2.3 One Account Per Entity. Each individual or legal entity may maintain only one (1) active account. Creating multiple accounts to circumvent usage limits, rate limits, or billing thresholds constitutes a material breach of these Terms and may result in immediate termination of all associated accounts.

2.4 Account Responsibility. You are responsible for all activities that occur under your account, whether or not you have authorized such activities. You agree to accept all risks of unauthorized access to your account and to hold us harmless from any resulting liability.

3.1 Overview. SolaceSentry is an AI-powered violation detection platform designed for safety-critical domains. The Service analyzes observations submitted by customers and produces violation assessments, safety classifications, and explanatory narratives across twenty-four (24) specialized safety domains, including but not limited to healthcare operations, clinical, financial, legal, regulatory, cybersecurity, autonomous systems, pharmaceutical, aviation, and energy infrastructure.

3.2 Service Components. The Service includes the following components, subject to your selected service tier:

• REST API -- Endpoints for observation submission, violation inference, evidence retrieval, and assessment queries.
• Natural Language Interpreter -- A conversational interface for querying safety assessments in plain English.
• Client Portal -- A web-based dashboard for account management, billing, analytics, and configuration.
• Python SDK -- A client library for programmatic access to the Service.
• Custom AI Models -- A proprietary 350-million parameter transformer model trained specifically for violation detection (this is NOT a general-purpose large language model), and four (4) domain-specific judge transformers that provide multi-judge consensus on safety assessments.
• Deterministic Safety Guarantees -- Eight (8) hard invariants enforced at the system level to ensure predictable, auditable, and repeatable safety behavior.

3.3 Nature of Service. The Service is a software-as-a-service (SaaS) product delivered over the internet. We reserve the right to modify, update, or enhance the Service at any time, provided that such modifications do not materially diminish the core functionality described herein during any active subscription period.

3.4 Not Professional Advice. The Service is a technology tool and does not constitute, and shall not be construed as, medical advice, financial advice, legal advice, engineering advice, or professional advice of any kind. The Service does not replace the need for licensed professionals in any regulated domain.

4.1 Decision Support Only. SolaceSentry is a decision support tool, not a decision maker. The Service provides classifications, assessments, and narratives to assist qualified professionals in making informed decisions. The Service does not make decisions on your behalf, and you shall not rely upon the Service as a sole or primary basis for any decision that may affect human health, safety, financial well-being, legal rights, or any other material interest.

4.2 Classifications Are Recommendations. The safety classifications produced by the Service -- including "APPROVE," "CONCERN," and "VETO" designations -- are algorithmic recommendations based on the data provided. They are not directives, mandates, or orders. You are solely responsible for the actions you take or fail to take based on the Service's output.

4.3 Independent Professional Judgment Required. You must exercise independent professional judgment when interpreting and acting upon the Service's output. The use of the Service does not diminish, replace, or modify your duty of care, professional obligations, or legal responsibilities in any domain.

4.4 Not a Substitute for Professional Advice. The Service is not a substitute for the advice, diagnosis, treatment, or services of licensed professionals, including but not limited to physicians, attorneys, financial advisors, engineers, or any other regulated professionals. Always seek the advice of a qualified professional for matters within their domain of expertise.

4.5 No Guarantee of Accuracy. While the Service is designed to maximize the detection of genuine violations (including asymmetric loss functions that penalize missed violations more heavily than false alarms), we do not guarantee and cannot guarantee zero false negatives (missed violations) or zero false positives (false alarms). No AI system, regardless of its design, can achieve perfect accuracy across all possible inputs and conditions.

4.6 Data Quality Dependency. The quality, accuracy, and usefulness of the Service's output depend directly on the quality, accuracy, and completeness of the data you submit. Inaccurate, incomplete, or misleading input data may result in inaccurate, incomplete, or misleading output. You are solely responsible for the data you submit to the Service.

5.1 Available Tiers. The Service is offered in three (3) tiers, each with distinct pricing, infrastructure, and feature characteristics:

5.2 Tier Selection. You shall select a service tier upon account registration. You may upgrade your tier at any time. Downgrades take effect at the beginning of the next billing cycle. Tier-specific terms, including service level agreements and infrastructure specifications, are set forth in the applicable Service Level Agreement ("SLA"), which is incorporated herein by reference.

5.3 Price Changes. We reserve the right to modify pricing with thirty (30) days' prior written notice. Price changes shall not apply to any prepaid token balances. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

6.1 API Keys. Access to the Service's API requires authentication via API keys issued through the Client Portal. API keys are confidential credentials and must be treated as such. You shall not share, publish, embed in client-side code, or otherwise expose your API keys to unauthorized parties.

6.2 Key Types. The Service issues three types of API keys: production keys (prefixed sk_live_), testing keys (prefixed sk_test_), and development keys (prefixed sk_dev_). You are responsible for ensuring that the appropriate key type is used in the appropriate environment.

6.3 Rate Limits. The Service enforces per-tenant rate limits to ensure fair access and system stability. Rate limits vary by service tier and are documented in the API documentation. Exceeding rate limits will result in HTTP 429 (Too Many Requests) responses with a Retry-After header indicating when the request may be retried. Persistent or intentional rate limit violations may result in temporary or permanent suspension of API access.

6.4 API Versioning. The Service uses versioned API endpoints (e.g., /api/v1/). We will provide reasonable notice before deprecating any API version and will maintain deprecated versions for a minimum of six (6) months after the deprecation announcement.

6.5 SDK Usage. The Python SDK is provided for convenience and is subject to its own license terms as specified in the SDK repository. Use of the SDK does not exempt you from compliance with the API rate limits or these Terms.

7.1 Permitted Use. You may use the Service solely for lawful purposes consistent with the Service's intended function as a violation detection and safety assessment platform.

7.2 Prohibited Activities. You shall not, and shall not permit any third party to:

• Use the Service for any illegal, fraudulent, or unauthorized purpose, or in violation of any applicable law or regulation;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, model weights, training data, or architecture of the Service or any of its components;
• Use the Service, its output, or any information derived from the Service for competitive analysis, benchmarking, or the development of a competing product or service without our prior written consent;
• Conduct stress testing, load testing, penetration testing, or vulnerability scanning of the Service without our prior written consent;
• Attempt to circumvent, disable, or interfere with any of the Service's eight (8) safety invariants or any other security, rate-limiting, or access control mechanisms;
• Use the Service to process data that you do not have the legal right to process, including data obtained without proper consent or authorization;
• Sublicense, resell, lease, or otherwise transfer access to the Service to any third party without our prior written consent;
• Use automated means (including bots, scrapers, or crawlers) to access the Service in a manner that exceeds reasonable usage patterns or that circumvents rate limits;
• Transmit any malware, viruses, worms, or other malicious code through the Service;
• Impersonate any person or entity, or falsely claim an affiliation with any person or entity;
• Use the Service to generate content that is defamatory, harassing, threatening, or otherwise objectionable; or
• Interfere with or disrupt the integrity or performance of the Service or the data contained therein.

7.3 Enforcement. We reserve the right to investigate and take appropriate action against any violation of this Acceptable Use Policy, including, without limitation, suspending or terminating your account and reporting violations to law enforcement authorities.

8.1 Payment Methods. We accept payment via credit and debit cards processed through Stripe, Inc. and prepaid token balances purchased via PayPal. All payment processing is subject to the terms and conditions of the applicable payment processor. We do not store your full credit card numbers on our servers.

8.2 Metered Billing. Usage of the Service is metered on a per-token basis. Token consumption is calculated based on the input and output tokens processed by the Service in connection with your API requests and is tracked in real time through the Client Portal.

8.3 Base Fees. If your selected service tier includes a monthly base fee (Dedicated Domain or Enterprise Security), such fee is billed monthly in advance on the first day of each billing cycle. Base fees are non-refundable except as expressly set forth in Section 8.7.

8.4 Usage Charges. Per-token usage charges are billed monthly in arrears. An invoice detailing your usage for the preceding billing cycle will be issued within five (5) business days following the close of each billing cycle and is due upon receipt.

8.5 Taxes. All fees are exclusive of applicable taxes. You are responsible for paying all taxes, duties, and governmental assessments associated with your use of the Service, except for taxes based on our net income.

8.6 Late Payment. If any amount due under these Terms remains unpaid for more than fifteen (15) days after its due date, we may, at our discretion and without prejudice to any other rights or remedies: (a) suspend your access to the Service until all outstanding amounts are paid in full; (b) charge interest on the overdue amount at the rate of one and one-half percent (1.5%) per month or the maximum rate permitted by Indiana law (Ind. Code 24-4.6), whichever is less; and (c) recover all reasonable costs of collection, including attorneys' fees.

8.7 Refund Policy. If you cancel your account within the first thirty (30) days of initial registration, you are entitled to a pro-rated refund of any unused portion of prepaid base fees for the current billing cycle. No refunds shall be issued for: (a) per-token usage charges already incurred; (b) base fees for any billing cycle that has already commenced after the initial thirty-day period; or (c) prepaid token balances, which remain available for use until account termination or expiration.

8.8 Disputes. You must notify us in writing of any billing dispute within thirty (30) days of the invoice date. Failure to raise a dispute within this period constitutes acceptance of the charges. We will work in good faith to resolve any legitimate billing disputes.

9.1 Company Ownership. The Service, including but not limited to all software, algorithms, models (including the 350M parameter transformer model and all judge transformer models), model weights, training methodologies, documentation, user interfaces, APIs, trade secrets, trademarks, service marks, and all intellectual property rights therein, are and shall remain the exclusive property of Detailed In Design LLC. These Terms do not convey to you any ownership interest in or to the Service, but only a limited, revocable right of access and use in accordance with these Terms.

9.2 Customer Data Ownership. As between you and us, you retain all right, title, and interest in and to the data you submit to the Service ("Customer Data"). We claim no ownership of Customer Data.

9.3 Limited License to Process. You grant us a limited, non-exclusive, worldwide, royalty-free license to access, use, process, copy, and display Customer Data solely to the extent necessary to provide, maintain, and improve the Service for you. This license terminates upon the deletion of Customer Data from our systems in accordance with Section 16.

9.4 Restrictions. Except as expressly permitted under these Terms, you shall not: (a) modify, adapt, translate, or create derivative works based on the Service; (b) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of the Service; (c) rent, lease, loan, sublicense, distribute, or otherwise transfer the Service to any third party; (d) remove, alter, or obscure any proprietary notices on the Service; or (e) use the Service to build a competing product or service.

9.5 Feedback. If you provide us with any feedback, suggestions, or recommendations regarding the Service ("Feedback"), you hereby grant us an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to use, incorporate, and exploit such Feedback for any purpose, without compensation or attribution.

10.1 Data Processing Purpose. We process Customer Data solely as necessary for the delivery of the Service, including running inference, generating assessments, producing explanatory narratives, and maintaining audit records. We do not sell, rent, or otherwise distribute Customer Data to third parties.

10.2 Customer Responsibility. You are solely responsible for ensuring that you have a lawful basis to submit all data to the Service. This includes, without limitation, obtaining all required consents, authorizations, and permissions from data subjects, and complying with all applicable data protection laws and regulations (including HIPAA, GDPR, CCPA, and any other applicable privacy frameworks).

10.3 Healthcare Data. If you process protected health information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA), you must subscribe to the Enterprise Security tier and execute a Business Associate Agreement (BAA) with us prior to transmitting any PHI through the Service. Transmission of PHI on the Shared Inference or Dedicated Domain tiers is prohibited and constitutes a material breach of these Terms.

10.4 No Training Without Consent. We will not access, review, or use Customer Data for the purpose of training, fine-tuning, or otherwise improving our AI models without your explicit, affirmative, written consent. Any such consent, if given, may be revoked at any time.

10.5 Privacy Policy. Our collection and use of personal information in connection with the Service is described in our Privacy Policy, which is incorporated herein by reference. By using the Service, you acknowledge that you have reviewed and agree to the Privacy Policy.

10.6 Data Security. We implement and maintain reasonable administrative, technical, and physical safeguards designed to protect Customer Data against unauthorized access, disclosure, alteration, and destruction. Specific security measures are described in the applicable SLA and our Security Documentation.

11.1 Definition. "Confidential Information" means any non-public information disclosed by either party to the other, whether orally, in writing, or by other means, that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes, without limitation: (a) Customer Data; (b) API keys and account credentials; (c) pricing and business terms; (d) technical specifications and documentation; and (e) trade secrets and proprietary algorithms.

11.2 Obligations. Each party agrees to: (a) hold the other party's Confidential Information in strict confidence; (b) not disclose Confidential Information to any third party without the disclosing party's prior written consent, except to employees, contractors, and agents who have a need to know and are bound by obligations of confidentiality at least as protective as those set forth herein; and (c) not use Confidential Information for any purpose other than as necessary to perform its obligations or exercise its rights under these Terms.

11.3 Exceptions. The confidentiality obligations set forth in this Section do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party without restriction prior to disclosure; (c) is independently developed by the receiving party without use of or reference to the disclosing party's Confidential Information; or (d) is rightfully received from a third party without restriction and without breach of any obligation of confidentiality.

11.4 Compelled Disclosure. If the receiving party is compelled by law, regulation, or court order to disclose Confidential Information, it shall provide the disclosing party with prompt written notice (to the extent legally permitted) so that the disclosing party may seek a protective order or other appropriate remedy.

11.5 Duration. The obligations of confidentiality set forth in this Section shall survive for three (3) years following the termination or expiration of these Terms, or for as long as the information remains a trade secret under Indiana law (Ind. Code 24-2-3), whichever is longer.

12.1 As-Is Basis. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

12.2 Disclaimer of Warranties. TO THE FULLEST EXTENT PERMITTED UNDER INDIANA LAW AND APPLICABLE FEDERAL LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO: (a) IMPLIED WARRANTIES OF MERCHANTABILITY; (b) FITNESS FOR A PARTICULAR PURPOSE; (c) NON-INFRINGEMENT; (d) QUIET ENJOYMENT; (e) ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT OR RESULTS; AND (f) WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

12.3 No Guarantee of Uninterrupted Service. WE DO NOT WARRANT THAT: (a) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (b) THE RESULTS OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE, RELIABLE, OR COMPLETE; (c) THE QUALITY OF THE SERVICE WILL MEET YOUR EXPECTATIONS; OR (d) ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

12.4 Classification Accuracy. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE MAKE NO WARRANTY REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CLASSIFICATION, ASSESSMENT, NARRATIVE, OR OTHER OUTPUT PRODUCED BY THE SERVICE. THE SERVICE'S OUTPUT IS PROBABILISTIC IN NATURE AND SUBJECT TO THE LIMITATIONS DESCRIBED IN SECTION 4.

12.5 Third-Party Components. The Service may incorporate or rely upon third-party software, libraries, or services. We disclaim all warranties with respect to such third-party components to the extent permitted by law.

13.1 Aggregate Cap. TO THE MAXIMUM EXTENT PERMITTED BY THE LAWS OF THE STATE OF INDIANA, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, SHALL NOT EXCEED THE TOTAL AMOUNTS ACTUALLY PAID BY YOU TO US DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13.2 Exclusion of Consequential Damages. IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR ANY OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.3 Exceptions. The limitations set forth in Sections 13.1 and 13.2 shall not apply to: (a) liability arising from fraud, willful misconduct, or gross negligence on our part; (b) liability arising from a data breach caused by our negligence in implementing or maintaining the security safeguards described in Section 10.6; (c) our indemnification obligations under Section 14.2; or (d) any liability that cannot be limited or excluded under applicable Indiana or federal law.

13.4 Personal Injury. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, to the extent such limitation or exclusion is prohibited by applicable law.

13.5 Essential Purpose. THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION SHALL APPLY EVEN IF ANY LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. YOU ACKNOWLEDGE AND AGREE THAT THE PRICING OF THE SERVICE REFLECTS THE ALLOCATION OF RISK SET FORTH IN THIS SECTION AND THAT WE WOULD NOT ENTER INTO THESE TERMS WITHOUT THESE LIMITATIONS.

13.6 Statute of Limitations. Any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after the cause of action accrues, or within the period permitted by Indiana law, whichever is longer.

14.1 Customer Indemnification. You shall indemnify, defend, and hold harmless Detailed In Design LLC, its officers, directors, members, managers, employees, agents, and successors (collectively, the "Company Indemnified Parties") from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your Customer Data, including any claim that the Customer Data infringes the rights of a third party; or (e) any decision or action taken by you or any third party based on the output of the Service.

14.2 Company Indemnification. We shall indemnify, defend, and hold harmless you and your officers, directors, employees, and agents from and against any third-party claim alleging that the Service, as provided by us and used by you in accordance with these Terms, infringes any United States patent, copyright, or trademark of such third party, and we shall pay any damages finally awarded against you (or the amount of any settlement we approve) with respect to such claim.

14.3 Mutual Data Breach Indemnification. Each party shall indemnify, defend, and hold harmless the other party from and against any claims, damages, losses, and expenses arising from a data breach caused by the indemnifying party's negligence in protecting data within its control, including the costs of notification, credit monitoring, regulatory fines, and reasonable attorneys' fees.

14.4 Indemnification Procedure. The indemnified party shall: (a) promptly notify the indemnifying party in writing of any claim for which indemnification is sought; (b) grant the indemnifying party sole control of the defense and settlement of such claim; and (c) provide reasonable cooperation in the defense of such claim at the indemnifying party's expense. The indemnifying party shall not settle any claim in a manner that imposes obligations on the indemnified party without the indemnified party's prior written consent.

15.1 Uptime. We strive to maintain high availability of the Service. Specific uptime commitments, service level objectives, and remedies for downtime are set forth in the applicable Service Level Agreement (SLA), which is a separate document incorporated herein by reference.

15.2 Scheduled Maintenance. We may perform scheduled maintenance on the Service from time to time. We will provide at least forty-eight (48) hours' prior notice of any scheduled maintenance that is reasonably expected to result in service disruption. Scheduled maintenance windows and notices will be communicated via the Client Portal, email, and/or the status page.

15.3 Emergency Maintenance. In the event of an emergency requiring immediate action to protect the integrity, security, or availability of the Service, we may perform unscheduled maintenance without prior notice. We will use commercially reasonable efforts to minimize the duration and impact of any emergency maintenance and will provide notice as soon as practicable.

15.4 No Absolute Guarantee. Notwithstanding any SLA commitments, we do not guarantee that the Service will be available at all times or without interruption. The Service may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications.

16.1 Termination by Customer. You may terminate these Terms and close your account at any time by providing written notice to us via the Client Portal or by emailing support@solacesentry.com. Termination will take effect at the end of the current billing cycle, and you will remain responsible for all charges incurred prior to the effective date of termination.

16.2 Termination by Company. We may terminate these Terms or suspend your access to the Service:

• For Breach: If you materially breach any provision of these Terms, we will provide written notice of such breach and a thirty (30) day cure period. If the breach is not cured within such period, we may terminate these Terms immediately upon written notice.
• For Illegal Activity: If we reasonably believe that your use of the Service involves illegal activity, we may suspend or terminate your access immediately without prior notice.
• For Non-Payment: If any amount due remains unpaid for more than fifteen (15) days after its due date, we may suspend your access immediately and terminate these Terms upon an additional fifteen (15) days' written notice if the balance remains unpaid.

16.3 Effect of Termination. Upon termination of these Terms for any reason:

• Your right to access and use the Service shall immediately cease;
• All API keys associated with your account shall be revoked;
• We will retain your Customer Data for a period of thirty (30) days following the effective date of termination, during which time you may request an export of your data;
• After the thirty (30) day retention period, we will permanently delete your Customer Data from our active systems, except as required by law or as necessary for legitimate business purposes (e.g., billing records, audit logs); and
• Any outstanding payment obligations shall survive termination and remain due and payable.

16.4 Surviving Provisions. The following provisions shall survive the termination or expiration of these Terms: Section 4 (Important Disclaimers), Section 9 (Intellectual Property), Section 11 (Confidentiality), Section 12 (Warranty Disclaimer), Section 13 (Limitation of Liability), Section 14 (Indemnification), Section 18 (Governing Law), Section 19 (Dispute Resolution), and any other provisions that by their nature should survive termination.

17.1 Right to Modify. We reserve the right to modify, amend, or update these Terms at any time in our sole discretion. When we make changes, we will update the "Last Updated" date at the top of these Terms and provide you with at least thirty (30) days' prior notice of material changes via email to the address associated with your account.

17.2 Acceptance of Modifications. Your continued use of the Service after the effective date of any modification constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue your use of the Service and terminate your account before the effective date of the modification.

17.3 Non-Material Changes. For non-material changes (such as typographical corrections, formatting adjustments, or clarifications that do not alter the substance of any provision), we may update these Terms without prior notice, although we will update the "Last Updated" date accordingly.

18.1 Governing Law. These Terms, and any disputes arising out of or relating to these Terms or the Service, shall be governed by and construed in accordance with the laws of the State of Indiana, United States of America, without regard to its conflict of law principles.

18.2 Jurisdiction. Subject to the dispute resolution provisions of Section 19, each party irrevocably consents to the exclusive personal jurisdiction and venue of the state and federal courts located in Marion County, Indiana, for any action or proceeding arising out of or relating to these Terms.

18.3 Federal Law. To the extent that federal law applies to any aspect of these Terms or the Service (including, without limitation, the Federal Arbitration Act, HIPAA, and the Computer Fraud and Abuse Act), such federal law shall govern.

19.1 Good Faith Negotiation. In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a "Dispute"), the parties shall first attempt to resolve the Dispute through good faith negotiation. Either party may initiate the negotiation process by providing written notice to the other party describing the Dispute in reasonable detail. The parties shall negotiate in good faith for a period of thirty (30) days from the date of such notice.

19.2 Mediation. If the Dispute is not resolved through negotiation within the thirty (30) day period described in Section 19.1, either party may initiate mediation. Mediation shall be conducted in Indianapolis, Indiana, by a single mediator mutually agreed upon by the parties, or if the parties cannot agree, appointed by the American Arbitration Association ("AAA"). The costs of mediation shall be shared equally by the parties.

19.3 Binding Arbitration. If the Dispute is not resolved through mediation within sixty (60) days of the initiation of mediation, either party may submit the Dispute to final and binding arbitration administered by the AAA under its Commercial Arbitration Rules. The arbitration shall be conducted in Indianapolis, Indiana, by a single arbitrator selected in accordance with AAA procedures. The arbitrator's decision shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction, including the courts of Marion County, Indiana.

19.4 Court Action. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in the state or federal courts of Marion County, Indiana, to protect its intellectual property rights or Confidential Information, or to prevent irreparable harm pending the completion of arbitration.

19.5 Class Action Waiver. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL.

19.6 Small Claims. Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the jurisdictional limits of such court.

20.1 Excused Performance. Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) to the extent that such failure or delay is caused by events beyond the affected party's reasonable control, including but not limited to: acts of God, natural disasters, epidemics, pandemics, war, terrorism, riots, civil unrest, government actions or orders, embargoes, sanctions, labor disputes, strikes, fire, flood, earthquake, power outages, internet or telecommunications failures, cyberattacks, or failures of third-party service providers (each, a "Force Majeure Event").

20.2 Notice and Mitigation. The affected party shall promptly notify the other party in writing of the Force Majeure Event and its expected duration, and shall use commercially reasonable efforts to mitigate the effects of the Force Majeure Event and resume performance as soon as practicable.

20.3 Prolonged Force Majeure. If a Force Majeure Event continues for more than ninety (90) consecutive days, either party may terminate these Terms upon thirty (30) days' written notice without liability (other than for payment of amounts accrued prior to termination).

21.1 If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms, and these Terms shall be construed as if such invalid, illegal, or unenforceable provision had never been contained herein. The remaining provisions shall continue in full force and effect.

21.2 If any provision is held to be overly broad in scope, duration, geographic area, or otherwise, such provision shall be deemed reformed and construed to the minimum extent necessary to render it valid, legal, and enforceable while preserving the original intent of the parties to the greatest extent possible.

22.1 These Terms, together with the Service Level Agreement (SLA), the Privacy Policy, and any Business Associate Agreement (if applicable), constitute the entire agreement between you and Detailed In Design LLC with respect to the subject matter hereof and supersede all prior or contemporaneous communications, proposals, representations, understandings, and agreements, whether written or oral, relating to such subject matter.

22.2 In the event of a conflict between these Terms and any other agreement between the parties (including the SLA or a BAA), the provisions of these Terms shall control unless the conflicting agreement expressly states that it supersedes these Terms with respect to the specific subject matter in question.

23.1 Customer Restriction. You may not assign, transfer, or delegate any of your rights or obligations under these Terms, in whole or in part, without our prior written consent. Any attempted assignment without such consent shall be void and of no effect.

23.2 Company Assignment. We may assign, transfer, or delegate our rights and obligations under these Terms, in whole or in part, without your consent, in connection with a merger, acquisition, reorganization, sale of all or substantially all of our assets, or any similar transaction. We will provide you with notice of any such assignment within thirty (30) days.

23.3 Binding Effect. These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

24.1 The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any right or provision shall be effective only if made in writing and signed by the waiving party. No waiver of any right or provision on one occasion shall be deemed a waiver of such right or provision on any subsequent occasion.

25.1 To Company. All notices to Detailed In Design LLC under these Terms shall be sent to support@solacesentry.com or to such other address as we may designate from time to time by notice to you.

25.2 To Customer. All notices to you under these Terms shall be sent to the email address associated with your account. You are responsible for ensuring that the email address on file is current and that you monitor it regularly. Notices sent by email shall be deemed received on the date of transmission if sent during business hours (Eastern Time), or on the next business day if sent outside of business hours.

25.3 Legal Process. Notices related to legal proceedings (including, but not limited to, notices of claims, arbitration demands, and court filings) shall be sent by certified mail, return receipt requested, or by a nationally recognized overnight delivery service, in addition to email.

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us: